505-379-3154 or 505-977-9774 http://www.maid-o-matic.com

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Maid O’ Matic Cleaning Svcs – Butlers Maids & Gardeners LLC

Member: Kevin Modglin

Albuquerque, NM 87181Category: HousecleaningServices Performed: Yes* More Weight is given to a review where work has been completed.
Work Completed Date: March 11, 2013Hire Again: YesApproximate Cost: $250.00Description Of Work: After moving in to a dusty house, found Maid O’ Matic on Angie’s list and was able to make an appointment on a Thursday for the following Monday for the 4 hour spring cleaning. When I made the appointment, they even emailed a checklist of things that you could check off and hand to the team when they arrived. Keep in mind though that if you check everything on the list, it’ll take more than 4 hours (especially if you have a larger house). The checklist was great, and helped me decide what the priorities were and all the things that need to be done when doing a thorough cleaning! The hours are based on the number of people, so a 4 hour cleaning with 4 people would take an hour of time.
The cleaning included scrubbing of the microwave, oven, kitchen cabinets, vacuuming of carpets, mini-blinds, hardwood & stone floors, baseboards, wall vacuuming (prep for painting), and bathrooms. Even worked on some hard water deposits on the shower doors.
Member Comments: They arrived a little early, and started by going over the list and
seeing all that needed to be done. They even gave the option of staying
longer to finish everything on the list with a price quote for extra
time and they’ll check with you when it starts getting close. They
worked on the high priority things on the list first to make sure the
important things were done. You even have the option of letting them
use your cleaning supplies or they can use theirs for a flat fee of
$10. I ended up doing a mix of the two… their stovetop degreaser did a
great job.
The staff was hard working, friendly, and the team
lead was nice to talk to. She kept me informed of what was going on,
and did a pretty good job of estimating how much time it would take to
get everything taken care of. It came in pretty close, much better than I could do.
They did great with the available time. My cabinets look nice, microwave is great, and bathrooms are clean! There were still some spots in the oven and on the mini-blinds, and would’ve liked the baseboards scrubbed in addition to be vacuumed, but given the amount I had them do in the 4 man-hours they made a huge improvement in this formerly dusty house.
I would definitely hire them again – and give them a little more time to make an even greater impact.
Share on Band of Neighbors: Yes

Overall A
Price A
Quality A
Responsiveness A
Punctuality A
Professionalism A

Review Date: February 15, 2013
Member:
Liz Hix

ALBUQUERQUE, NM 87113
Category:
Housecleaning
Services Performed:
Yes
* More Weight is given to a review where work has been completed.
Work Completed Date:
February 07, 2013
Last Modified Date:
February 20, 2013
Hire Again:
Yes
Approximate Cost:
$525.00
Home Build Year:
2002
Description Of Work:
I recently used Maid O’Matic. They cleaned my house top to bottom, from the ceiling to the floor.
Member Comments:
Maid O’Matic did what they said they were going to do. They did an awesome job. They were 3 people here for 6 hours. I thought that it was a fair price. Everything about them was excellent. I will continue to use them.
Transcribed from a telephone interview

Overall A
Price A
Quality A
Responsiveness A
Punctuality A
Professionalism A

Review Date: December 04, 2012
Member:
Kate Shuster

MONTGOMERY, AL 36106
Category:
Housecleaning
Services Performed:
Yes
* More Weight is given to a review where work has been completed.
Work Completed Date:
December 04, 2012
Hire Again:
Yes
Approximate Cost:
$700.00
Description Of Work:
I used them three times, once for a very deep cleaning, again for a more cosmetic clean, and a third time to hit a few key areas before turning over to the homebuyers. They cleaned everything from floors to the refrigerator, baseboards, comprehensive dusting, leaving everything sparkling every time.

Member Comments:
Simply the very best cleaning service I have ever used in several states
and many situations. Fair and professional pricing, personable and
diligent employees, caring and talented folks who go above and beyond
every single time. I used them three times over the last few months
preparing my deceased mother’s house for funeral services, then staging
for sale, and finally a clean out for the buyers. All I can say is
“Wow!” There’s simply no debate, they are the best of the best and very
affordable to boot. Also they are compassionate and fun – they genuinely
enjoy their work and care about their customers in a way I have never
seen in any other cleaning service. From delicate items to huge messes, I
would trust them completely with my home. I only wish they worked in my
state so I could hire them to clean my own house! I’ve been spoiled by
their services, promptness and attention to detail.
They are very careful to provide accurate estimates, take unpaid breaks, pay
attention to the homeowner’s priorities, and otherwise be there for your
needs. My expenses were high because I used them three times. They do so well as a team of three, they are much better than other services that use larger teams. A great value for the money and peace of mind.

Page Of Happiness Nominee

Overall A
Price A
Quality A
Responsiveness A
Punctuality A
Professionalism A

Review Date: March 15, 2012
Member:
Maggie Hynes

LOS RANCHOS DE ALBUQUERQUE, NM 87107
Category:
Housecleaning
Services Performed:
Yes
* More Weight is given to a review where work has been completed.
Work Completed Date:
February 08, 2012
Hire Again:
Yes
Approximate Cost:
$140.00
Home Build Year:
2002
Description Of Work:
I called Maid o Matic and reached Terry on the phone. She was so friendly and polite. I was in desperate need of housecleaning help asap and she sent over Tammy and Francesca soon after. They were wonderful!! My kitchen has never been so organized. Not only was basic cleaning taken care of but the organization and getting rid of things that do not belong in places was so appreciated. Food in the pantry neatly stacked so I could see what was there. Re-usable shopping bags folded and put away neatly, yet visible. Laundry folded and closet organized!! I have had them back since and will again and again. Yes, God, there are housekeeping fairies…just dial MAID O MATIC!!
Member Comments:
see above

Page Of Happiness Nominee

Overall A
Price A
Quality A
Responsiveness A
Punctuality A
Professionalism A

Review Date: January 17, 2012
Member:
Tanya Thomas

ALBUQUERQUE, NM 87101
Category:
Housecleaning
Services Performed:
Yes
* More Weight is given to a review where work has been completed.
Work Completed Date:
January 15, 2012
Last Modified Date:
August 03, 2012
Hire Again:
Yes
Approximate Cost:
$148.00
Description Of Work:
I was pleased because they were able to send a team of three over within a few hours of my call. The gave me a list prior to their arrival and I was able to check off the items I wanted cleaned and they followed through all of my instructions. I was a little confused about how they work their hours and charges however I’ve hired other companies and had to pay twice as much based on what they were able to accomplish in the same amount of time. I was very satisfied with their service and will use them again.
Member Comments:
First, they introduced themselves with a card. They handed me a written guarantee and then walked through my house with the list I gave them. They were friendly and professional and enthusiastic about what I wanted them to do. After that, they brought in their equipment and started cleaning. One did all the floors and dusting while the girl began detailing a bathroom and the other, the kitchen. They have a good system and end up meeting in the middle.

Page Of Happiness Nominee

Overall A
Price A
Quality A
Responsiveness A
Punctuality A
Professionalism A

Review Date: August 16, 2011
Member:
Goetz Liedtke

CORRALES, NM 87048
Category:
Housecleaning
Services Performed:
Yes
* More Weight is given to a review where work has been completed.
Work Completed Date:
August 16, 2011
Hire Again:
Yes
Approximate Cost:
$550.00
Description Of Work:
Our house needed deep cleaning after three years of minimal housekeeping because of our circumstances. The Maid-O-Matic crew came and cleaned about 1500′ sq feet (master bedroom, bathroom, spare bedroom, kitchen) .
Member Comments:
They were wonderful, professional, courteous, and hard-working. The crew was honest – they took their time for lunch and a break off the total so they worked their full shift. I recommend their services and will use them again.

Report Date: August 16, 2011
Member: Goetz Liedtke

Category: Housecleaning
Services Performed: Yes
* More Weight is given to a report where work has been completed.
Work Completed Date: August 16, 2011
Hire Again: Yes
Approximate Cost: $550.00
Description Of Work: Our house needed deep cleaning after three years of minimal housekeeping because of our circumstances. The Maid-O-Matic crew came and cleaned about 1500′ sq feet (master bedroom, bathroom, spare bedroom, kitchen) .
Member Comments: They were wonderful, professional, courteous, and hard-working. The crew was honest – they took their time for lunch and a break off the total so they worked their full shift. I recommend their services and will use them again.

Overall A
Price A
Quality A
Responsiveness A
Punctuality A
Professionalism A

Report Date: June 28, 2011
Member: Emily Haulenbeek

Category: Housecleaning
Services Performed: Yes
* More Weight is given to a report where work has been completed.
Work Completed Date: June 28, 2011
Hire Again: Yes
Approximate Cost: $150.00
Home Build Year: 2007
Description Of Work: I hired the company to clean our home after we moved out. I had already cleaned the bathrooms, so I asked them to clean the kitchen, mop the floors, dust the baseboards and wash the windows.
Member Comments: The receptionist was helpful on the phone and was willing to work with our schedule. The crew was a little bit late (15 minutes) but started work right away. We paid for a crew of two to work for two hours, but they didn’t quite accomplish everything I had asked for. In four work-hours, they cleaned the kitchen, dusted the baseboards and mopped the floors. I was surprised they weren’t able to do the windows as well. However, the house looked nice when they were done.

Overall B
Price A
Quality B
Responsiveness A
Punctuality B
Professionalism A

Report Date: March 09, 2011
Member: francis ting

Category: Housecleaning
Services Performed: Yes
* More Weight is given to a report where work has been completed.
Work Completed Date: August 13, 2010
Hire Again: Yes
Approximate Cost: $150.00
Description Of Work: House cleaning.
Member Comments: Maid o’Matic did a fine job cleaning my house.

Overall B
Price B
Quality B
Responsiveness A
Punctuality A
Professionalism A

Report Date: February 24, 2011
Member: Yvette Schatzman

Category: Housecleaning
Services Performed: Yes
* More Weight is given to a report where work has been completed.
Work Completed Date: February 04, 2011
Hire Again: No
Approximate Cost: $176.00
Home Build Year: 2002
Description Of Work: They were on time. The service was not better than my regular cleaning person (usually cost me less than half) but the worst part was that they broke a decorative item from my leaving room and they told me that they had insurance and that somebody was going to contact me… So far…no calls at all…
Member Comments: not good
Company Response: Situation: Fill in for an unreliable, uninsured and un -licensed individual

The team immediately brought this to the attention of the customer as well as their immediate supervisor. This team filed a written incident report with our office. This customer verbally informed the team that the box was old, didn’t have much value and the hinges that held the lid were not secure. She verbally informed the team that she was not interested in reimbursement. This customer also signed off on the receipt. She has not returned any of our calls, contacted our office or mentioned any interest in filing a claim. Please see our policy regarding breakage.

Overall C
Price D
Quality C
Responsiveness C
Punctuality B
Professionalism C

Member: Laura Dennison

Category: Housecleaning
Services Performed: Yes
* More Weight is given to a report where work has been completed.
Work Completed Date: June 10, 2010
Hire Again: Yes
Approximate Cost: $400.00
Home Build Year: 1995
Description Of Work: I hired them to clean my mother’s house, which had not been cleaned in years. It took them a couple of days to get the job done. Similar to a car being detailed, I basically had them detail the house before the new owners moved in.
Member Comments: I needed someone to do a VERY thorough clean and they exceeded my expectations. The people were polite and kept me informed all along. They never went ahead and did something additional without asking first. They were very very good and professional. They were a little on the expensive side but they were worth every penny. They were very nice and brought their own equipment. I have nothing but positive things to say and will absolutely use them again if need be!

Overall A
Price A
Quality A
Responsiveness A
Punctuality A
Professionalism A

Report Date: July 24, 2010
Member: George Davis

Category: Housecleaning
Services Performed: Yes
* More Weight is given to a report where work has been completed.
Work Completed Date: July 21, 2010
Hire Again: Yes
Approximate Cost: $150.00
Home Build Year: 1950
Description Of Work: Cleaned entire house -floors, bathrooms, kitchen and dusting.
Member Comments: Extremely professional, cordial and responsive to requests and feedback. They do a superior and thorough cleaning job for me every two weeks. They are a bit pricey but well worth it!

Overall A
Price B
Quality A
Responsiveness A
Punctuality A
Professionalism A

Report Date: July 05, 2010
Member: SUSAN LANE

Category: Housecleaning
Services Performed: Yes
* More Weight is given to a report where work has been completed.
Work Completed Date: April 13, 2010
Hire Again: Yes
Approximate Cost: $130.00
Home Build Year: 1975
Description Of Work: Standard 4 hour (2 people, 2 hours) house cleaning.
Member Comments: We were pleased and would use them again.

Overall A
Price B
Quality B
Responsiveness A
Punctuality A
Professionalism A

Report Date: June 28, 2010
Member: NOLAN CRISAFULLI

Category: Housecleaning
Services Performed: Yes
* More Weight is given to a report where work has been completed.
Work Completed Date: March 18, 2010
Hire Again: Yes
Approximate Cost: $140.00
Home Build Year: 1970
Description Of Work: I used Maid O’Matic for housecleaning.
Member Comments: They have a package type of deal that is a little bit different than other maid services. For the first cleaning they do 2 hours minimum with 2 cleaners so it is like a 4 hour service for basic cleaning. They were really friendly and asked me specifically what my main issue was. They tried to focus on that which I thought was really important.
Transcribed from a telephone interview

Overall B
Price A
Quality B
Responsiveness A
Punctuality A
Professionalism A

Member: Debbie Espinosa

Category: Housecleaning
Services Performed: Yes
* More Weight is given to a report where work has been completed.
Work Completed Date: June 17, 2010
Hire Again: Yes
Approximate Cost: $140.00
Description Of Work: Maid-O-Matic performed a housecleaning service for me.
Member Comments: Maid-O-Matic performed a housecleaning service for me. I found them to be highly professional from beginning with the initial inquiry call all the way through to providing the service. The team of 3 individuals was very friendly and respectful. Prior to performing their service the team lead talked with me in detail to determine exactly what was to be done and we walked through the house to discuss the items I wanted done. After we agreed on the service to be performed they followed through to the letter. I am a very picky person when it comes to cleaning my home and the team met my every expectation. They moved things instead of just dusting or mopping or cleaning around them. They cleaned things that I hadn’t even thought of! They had me rate the level of cleaning service I wanted for each room and followed through perfectly. I am very pleased with their service, their professionalism, their high level of customer service. I will use their service again without hesitation. Customer service, professionalism and quality work are hard things to come by these days and when you find a company that offers these things you want to stick with them! Kudos to Maid-O-Matic!

Overall A
Price A
Quality A
Responsiveness A
Punctuality A
Professionalism A
ADDITIONAL QUESTIONS ANSWERED WHEN COMPLETING THIS REPORT
How much did the final cost compare to the original estimate? right on

How does the value of the work compare to the price? I got exactly what I paid for

How far in advance did you schedule the work? within a week

Did you find the company through Angie’s List? yes

If yes, which source(s)? website

Why did you choose this contractor? reputation

Have you used this company before? this is the first time I’ve used this company

What did you like most about this contractor? Custmer Service

What did you like least about this contractor? N/A

What surprises came up during the course of the work? N/A

What words of advice would you give this contractor? Continue with the first rate customer service and hiring staff who are professional, take their job seriously, are friendly and provide quality services. Kudos to you!

Report Date: November 05, 2009
Member: SHANNA NARATH

Category: Housecleaning
Services Performed: Yes
* More Weight is given to a report where work has been completed.
Work Completed Date: October 29, 2009
Hire Again: Yes
Approximate Cost: $220.00
Home Build Year: 1986
Description Of Work: Taking the place of an established housekeeper. Did a wonderful job with few exceptions that relate to specifics of how I like things done. Will use them on a consistent basis.
Member Comments: Very well.

Overall A
Price A
Quality A
Responsiveness A
Punctuality A
Professionalism A

Report Date: October 19, 2009
Member: Stewart Iskow

Category: Housecleaning
Services Performed: Yes
* More Weight is given to a report where work has been completed.
Work Completed Date: September 23, 2009
Hire Again: Yes
Approximate Cost: $227.00
Home Build Year: 1999
Description Of Work: Crew did a much-needed full, deep housecleaning . . . kitchen, tile floors, baths, carpets vacuumed, bathrooms.
Member Comments: They were quick, efficient, thorough, easy to communicate and work with, reasonably priced. This is the first cleaning service we’ve ever looked forward to having back a second time!

Overall A
Price A
Quality A
Responsiveness A
Punctuality A
Professionalism A

Report Date: September 23, 2009
Member: Mary Sciumbato

Category: Housecleaning
Services Performed: Yes
* More Weight is given to a report where work has been completed.
Work Completed Date: September 17, 2009
Hire Again: Yes
Approximate Cost: $128.00
Home Build Year: 1970
Description Of Work: Housecleaning service
Member Comments: They had 4 people that cleaned for one hour. They did exactly what I asked and did a great job at a fair price.

Overall A
Price A
Quality A
Responsiveness A
Punctuality A
Professionalism A

Report Date: June 07, 2009

Rio Rancho, NM 87144
Category: Housecleaning
Services Performed: Yes
* More Weight is given to a report where work has been completed.
Work Completed Date: May 26, 2009
Hire Again: Yes
Approximate Cost: $325.00
Home Build Year: 2005
Description Of Work: We had them do a move-out cleaning. They cleaned the bathrooms, kitchen, baseboards, & windows (including windowtracks).
Member Comments: They were excellent. Hardworking, careful, & detail-oriented – they took a toothbrush to the baseboards! We were extremely pleased with the service and felt that we received value for our money.

Overall A
Price A
Quality A
Responsiveness A
Punctuality B
Professionalism A
ADDITIONAL QUESTIONS ANSWERED WHEN COMPLETING THIS REPORT
How much did the final cost compare to the original estimate? right on

How does the value of the work compare to the price? I got more than my money’s worth

How far in advance did you schedule the work? more than 2 weeks

Did you find the company through Angie’s List? yes

If yes, which source(s)? website

Why did you choose this contractor? reputation

Have you used this company before? this is the first time I’ve used this company

Member: LOUISE HARRIS

Category: Housecleaning
Services Performed: Yes
* More Weight is given to a report where work has been completed.
Hire Again: Yes
Approximate Cost: $135.00
Home Build Year: 2003
Description Of Work: They come out to the house every three weeks to do some general cleaning.
Member Comments: I have been using there service for about 2 years. They are very prompt and professional. We are able to pay through paypal. They are up to date on the latest technology.

Overall A
Price B
Quality A
Responsiveness A
Punctuality A
Professionalism A

Report Date: July 31, 2006
Member: SHIRLEY PAREO

Category: Housecleaning
Services Performed: Yes
* More Weight is given to a report where work has been completed.
Hire Again: Yes
Approximate Cost: $150.00
Description Of Work: THEY CLEANED MY HOUSE AND TAKE OUT THE TRASH.
Member Comments: THEY ARE VERY NICE AND KIND TO PEOPLE. THEY ALWAYS ASK IF I NEED ANY THING ELSE DONE. THEY ARE NEVER LATE AND WHEN THE JOB IS DONE EVERYTHING LOOKS GREAT.

Overall A
Price A
Quality B
Responsiveness A
Punctuality C
Professionalism A

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About maidomatic

We have a commitment to excellence, honesty, reliability, quality, and savings. These are the virtues that describe Maid O' Matic, and we have the credentials to prove it. We are licensed in the state of New Mexico. Maid O' Matic is a family and American owned and operated business. Commitment and dedication to excellence, honesty, reliability, quality & most importantly, your home & home security. These are the virtues that describe Maid O' Matic. We are licensed, bonded and insured in the state of New Mexico. • Privacy Policy • No bait & switch • Prices are clear and non- Negotiable • Big enough to get the job Done, small enough to Care • Locally owned and operated. • Established • Flexible • Unmarked Cars • BBB Accredited, Verisign Trusted • NM Chamber of Congress It is our constant pursuit of customer satisfaction that has enabled us to reach 100% customer satisfaction.

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